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Glamshop Japan provides plenty of information on the product pages and we are also available to answer customer questions in our live chat or through messaging and email. This is to make sure that our customers can make informed decisions before purchasing.

If our customers made mistakes in ordering, we accept refunds under certain conditions. 

  • You can return a product for up to 30 days from the date of purchase
  • Notify us by email before returning any items. The email must include pictures of the items to show their condition
  • The items must not be opened or used and the safety seal must be intact
  • Any product you return must be in the same condition you received it with the original packaging
  • The customer will pay for shipping back their items

If the items are in order, we will contact you to arrange the refund method.

Feel free to contact us at if you have any questions about our Return Policy.