Frequently Asked Questions

How to order?

Ordering is simple just like in other shopping sites.

Find the product you want and click ADD TO CART. 

Your cart will then appear on the right side of the screen. Click CHECKOUT to proceed.

You will be asked about your name, address, and how you'd like to pay during checkout.

What payment methods do you accept?

We accept Paypal, credit cards, bank deposit or Cebuana Lhuillier Pera Padala.

• Credit card transactions are processed by PayPal. You do not need a PayPal account to pay by credit card. But you can choose to process it through PayPal if you already have an account.

• Bank deposit is for customers in the Philippines. You can deposit your payment to our bank account. You will need to provide proof of your deposit by sending the deposit receipt to us. 

Detailed instructions for bank deposit will be provided after confirming your order. You will also receive the same instructions in your mailbox.

• Cebuana Lhuillier Pera Padala is for customers in the Philippines. Other countries may also use this if it is available. Same with bank deposit, you will need to provide proof of your deposit by sending us the Pera Padala payment form.

Detailed instructions will be provided after confirming your order. The instructions will also be sent to your email address. 

For more details you can read our Payment Methods page.

When do I pay?

After finishing the checkout process, you will immediately receive the order confirmation email which includes payment instructions. You can then pay through bank deposit or Cebuana Pera Padala. 

Payment is required before we ship your order.

I have other questions..

Feel free to use the chat button on our website. We do our best to respond to messages as soon as possible. We are very friendly people :)